Case Study:
Referral Connect
Referral Connect is a web application which provides users the access to Beacon Health Options' vast network of behavior health care programs and 50,000+ providers. Users can find Individual Doctors, Counselors, Groups and Clinics, which can offer them the right care in a manner that is comfortable and convenient for them. Users can also search for Hospitals and Programs that offer the services they need, in a location that is convenient for them. This is a JAVA-based web application, which uses angular.js functionality.

ISSUES FOUND

  1. Analytics data showed that more and more people were using mobile devices to access the Referral Connect application. But, the application was not responsive at that time. This did not provide the best user-experience to the users. Direct feedback received after interviewing some uses also highlighted this issue.

  2. The UI of the application needed an update - it was dated and also, it was not reflecting the company's current branding guidelines. The company's branding guidelines had updated as a result of a recent merger between ValueOptions and Beacon Health Strategies, resulting in the creation of Beacon Health Options.

SOLUTION

In this redesign project, I was focused on enhancing this application's user interface and user experience. Responsive functionality was added in this previously non-responsive application, to cater to the growing mobile users. Modern look and feel was given to this application. The flow of the pages was checked to ensure that users would find it easy to use this application and any loops found were resolved. Web accessibility and security updates were made to make the application more user-friendly.


USER'S JOURNEY & USE CASE

HOMEPAGE MOCKUPS

I created mockups to determine/analyze that which look and structure would work the best.

WEBSITE FLOW EXAMPLE

I created user flows for different scenarios to ensure that user-friendly approaches were present across the pages.